Cancelation Policy

What is AYADI LIMITED cancellation policy?

There is no cancellation fee for cancelling a booking with more than 24hr notice. Any cancellations with less than 24hr notice are subj to a fee of 50% of the booking. If a booking is rescheduled with less than 24hr notice, and subsequently cancelled, it is subject to 50% cancellation fee. Cancelling or rescheduling a booking 1hr before the appointment time, client no show, or client delayed by more than 20mins, will incur 100% cancellation fee. Reduction in booking value with 24hr notice or less will result in 50% of the cancelled treatments value being charged. Please note that if you book a treatment to the wrong address in your account, our Therapist may, time permitted, travel to the correct address if it is within 15 minutes from the original address, however they’re under no obligation to do so. If they are unable to travel to the new address, because of other bookings, 100% cancellation fee will be charged. 

If you book the wrong treatmentand upon arrival it is realised that your Therapist is not able to perform the treatment you actually meant to book, 100% cancellation fee will be charged.

If you have a pre-existing medical condition which you failed to disclose including, but not limited to: recent operations, open cuts, open wounds, bandaged wounds, skin conditions, bruises, rash, cancer diagnosis, undergoing chemo therapy, pregnancy in first trimester, severe allergies, chronic muscular or neurological illness, etc.; that prevents you from having a treatment, and upon arrival our Therapist discovers this condition which is a contraindication to your treatment, and cannot perform treatment, 100% cancellation fee will be charged. 

In the event that one of our Therapist is unable to attend a booking due to a medical emergency, we will do our absolute best to re-schedule your appointment, however we cannot offer any compensation for inconvenience caused due to unforeseen medical emergencies. Please note for Bridal, Group and Corporate bookings we operate a 48hr cancellation policy. Any cancellations with less than 48hr notice are subject to 50% cancellation fee.